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  • Painted some pottery with my fiancĂ© at the town square location, and the lady was so nice and it was a great experience. I googled the number for the gallery at town square and got the number, which apparently was for this location. I called politely, just trying to find out if our pottery was done (we had called earlier in the week to the correct location, and were told one of the pieces had to be re-fired. No issue. We were told they would call us back the next day. Still no call, okay I get it, things happen. Just calling to check status) So I called up this location, and the most dreadful, short, rude, angry woman named GAIL (or gale, idk) answered the phone. The woman snapped at me and barked about how they don't call, they just give us a date. I apologized and informed her about what had transpired previously and that we were supposed to receive a call, and she incredulously asked if I "even knew where I was calling." "This is all fired up." I asked her, "right, you guys are a pottery painting studio, right?" And once more, she barked "yeah, there's like 5 locations in the city," so I politely asked if she was from the one at town square, to which she gave a disgusted and pissy "no!" I said sorry, and awkwardly thanked her for the information, and she snapped back "yeah, good luck with that," in another bitchy tone and hung up. I like this pottery franchise, and I've never had a bad experience at any of the locations I've been to, but after this experience, I can be sure to permanently steer clear of this studio. 0/10, can't rate low enough
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