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  • ATTENTION.... Do not take your loved one to Banner Thunderbird for mentel health. They have no customer service skills, know one greeted us and explained what was going to happen. Couple of days later they told us we were done and we can leave. I asked "What happened? What's next?" And the nurse said, "It's all in the discharge papers." I looked at the papers and there was no info on it. WE STILL NEEDED HELP. I asked to talk to a manager but you know it's not like asking for a manager at wal-mart, So someone came and said I can't give you info because your discharged. ????? We were so confused and my loved one is still in the same state that they came. I told her that I am the power of attorney but she said we already explained it to the patient WHICH IS USELESS BECAUSE THE PATIANT CANT UNDERSTAND! Right after that frustrating experience we went to Banner Scottsdale. PLEASE FOR YOUR LOVED ONE SAKE take them to Scotsdale. You are wasting your money if you go there. When we got to Banner Scotsdale we were treated with smiles and the doctors talked with the PATIANT and they talked to us to find out what happened and they explained every step of the way unlike Thunderbird. Right now my loved one is doing fine. Thank you so much Scotsdale.
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