We really wanted to use A1. We had a tech come out to look at our garage door because the joints that keep the panels together was separating from the door. We got a quote for a new garage door and motor via email after the tech left and had some questions before we moved forward (we were prepared to move forward with a $1700 job). We called A1 3 times this week and we're assured each time that Ed would get back to us. At some point you guys need to reassign the tech or help Ed out if he's too busy because you lost this job by not being a team. We're going elsewhere because at this point, if this is the level of communication you receive when a company is trying to win your business, I'd hate to know what happens after they have your money!