This place gets a solid 4 stars from me. The reason I had to knock off a star is because they don't accept credit! O_O!! For a franchise with several locations in the GTA, I was surprised & shocked when the cashier told me this. They do take debit & cash, but really? It's 2018.
Luckily I have all forms of payment, but my preferred way to pay not being available was definitely a downer.
Food & price: Prices are a touch high for lunch time, but the portions were fair to the price. The price range at our table was around $14-18 each before tax and tip if you're giving. No one was able to finish their meal (we're all female if that matters). The food itself was soooooo good. I like that the meals are made to order here. Meaning the meats were all juicy, tender and hot. They also gave everyone their own warm naan & dip. After coming to their brick and mortar location at markham rd., I will not be going back to their STC location even though it's closer to my work. I will most certainly be back for more of their food.
Bottled (in a carafe) tap water is available for free, upon request if you don't want to buy a drink.
Service: Everyone was polite and handled the lunch rush well. You order your food and pay first. You are given a pager and your receipt. You get to sit anywhere in the restaurant and they will page you once your food is ready. You pick up your food at the counter. The time spent in the restaurant was what I expected for a made to order joint. Don't expect to be in and out too quickly as the place does get busy at lunch.
Atmosphere: The decor was nice. Seats were comfortable and plenty even when they were busy. Washroom, seating and tables felt clean and new.
Overall: I will be back here for lunch. I may even become a regular if they keep this same food quality and service up. I hope they eventually get credit as a payment type.