I had an awning replaced on my pop-up camper. They were very nice. Hilarious installation mistakes ensued. They installed the awning hardware backward on the canvas, which made setting it up extremely confusing because the poles that go toward the ground were angled toward the pop-up, and those that were supposed to be attached to the pop-up were pointing at the ground. If you attached those poles to the pop-up, you would have to break the hardware to orient the other poles at the ground. When that was figured out and reversed (an easy process), it became clear that the anchor points were installed in the wrong place. I found the installation manual online and sure enough, the anchor points go under the awning at the top of the pop-up, not under the canvas you snap onto the pop-up when it's popped up. In hindsight, how can you attach an awning pole through the canvas? Should I have cut a hole? I remounted the anchor points myself, but now I have 4 little holes (from the screws) in the side of my pop-up I have to fill with caulk.