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  • I have NO idea why this restaurant has been rated so highly. This weekend, before me and my friends senior winter formal, we decided to have dinner here before. LIttle did I know i was about to encounter the WORST customer service I've ever received in my entire life. We were a party of 16 and you would already expect a party of 16 to be a little loud. They had already placed us outside when we had requested inside but we understood due to the size of the party. As we are sitting there and everyone is arriving a party of two has already complained about our noise level. Not only was this party done eating but they had decided to stare us down. We had waved at her and she then decided to come over to our table and instigate a confrontation. Calling us children and that our money was irrelevant because it had come from our parents. The funny thing is that we all have jobs, college scholarships, and are legally adults. I have never seen an adult act so childish in my entire life. I was appalled. The manager had then asked us to leave because this women had decided to cause a scene. The irony of this actually makes me laugh. Anyways we also were told we had to pay for our meals as well. So as mature people would do, we complied. We then preceded to Sauce where the customer service was 100x better. Go figure. I will be speaking to someone higher up in this establishment and i will not be back until this manager has been fired. No guest should be treated this way. If you want italian food in Old Town, I highly recommend Buca Di Beppo. The customer service and food is better anyway. This establishment does not deserve any business until they learn how to treat guests properly.
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