Very disappointed. Has gone downhill from our stay a year prior. Shark slide was under construction but we were told it wasn't. 1 of 5 elevators to our suite worked. There were long lines and waits to even get on one. If you wanted to use the stairs you had to have a security escort. We were on the 6th floor and my disabled Veteran husband can't climb that many stairs so we typically waited 20-30 minutes to get on an elevator. When we brought it up at check out hoping for some compensation for the troubles they said they couldn't because they'd have to do it for everyone. Yes, you should do it for everyone. I didn't pay $500 for a room to be standing around waiting to be able to get to it. We even had one of their employees tell us about how the new owners only care about profits and that the employees are getting less and less hours and aren't happy.
We will not stay there again.