I love cook out but this location is really hit or miss, mostly miss. We went and got 4 trays the other night and waited 21 minutes. In that 21 minutes 2 people came back because their orders were messed up. The sad part is they weren't that busy, but employees were busy goofing off. I'm not sure why it took so long but I'm pretty sure 2 of our trays sat while waiting on the others, or at least the 2 with fries. The fries were gross and they couldn't have got any more grease on my burger unless they served it in a bowl. We eat at cook out at least once a week and I order the same thing every time and every time we come to this store it's roulette. All our future trips to cook out will be to 74.