Why shop at REI? Because when I got my wallet stolen with a REI gift card in it REI researched my claim and issued me a NEW gift card when my claim checked out. Free returns for store credit. No strings attached. Seriously. Even on climbing shoes. Become a member. It is $20 for life y'all. Shop the "yard" sales early. I've scored things such as a $150 North Face down jacket for $30. Your loss girl. The most amazing customer service in store, online and through social media. Yeah, ok. A slight pricey. But shop a yard sale. Get dividends on any regular purchase annually and get amazing customer service. I feel like they are as invested in my new running purchase as I am.