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  • Updated: I went back a month or so after my initial review, because the manager reached out to offer a free massage, and had a similarly bad experience. The masseuse (female this time) was not very talented, or thorough, and no one there knew that it was supposed to be comped despite me mentioning it on my reservation. It was a confusing process and not worth the drive out. I adore Dawn St. Leone at studio 888 and Sacred Hour's Cleveland spas - both have far better ambiance, and much more experienced/talented staff. From 11/28/16 Wow. I have never experienced a massage this bad, and I've had massages all over the country. Dan was the worst masseuse I have ever had. He would just press on pain points for a long time, digging in with his fingles, seemed to have no idea what to do with his hands, and would actually rub behind your knees/elbows etc. (not supposed to do that! No muscles and lots of important veins there). They also called me three different names - Kate, Kathy, and Katie during my visit. The place was clean but they need to get better people. Sigh. Bye bye money, and still have the shoulder/back pain.
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