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  • Jets pizza became one of my favorite places as soon as they opened a location near me. I ordered a pizza online a couple months ago at 8:30 pm..never came no answer when i called the whole night, the money was already taken out of my account at this point and it was 10:30pm and we were all very hungry considering how long we had alreadt been waiting. Pizza never came. Next day..no one ever called..i even the corporate office with no response. Anyways i ended up calling two days later because the money was taken out of my account, the manager justin was very nice he said they had there christmas that night and forgot to turn off the online ordering. I was ok with this because i myself work in the service industry and i realize things just happen sometimes. He refunded my money and said that i would get half off my next order because of the problem. A few weeks from then i try to order again, i mentioned the half off and the guy on the phone quicky said " we dont have any of that on file did u still want your pizza?!" I just hung up because instead of trying to find the error he just asked if i still wanted it..very rude in my book. Anyways, had someone call back and leave a voicemail an hour later saying " im so sorrt i talked to justin, this isnt my store so i didnt know and your next whole order is on us". After being very hesitant about calling back i finally did it 3 weeks later.. Sure enough they cant find the discount and dont know who justin is. If they were anything but rude on the phone i would have considered paying full price for my order, even after everything. This place really needs to get it together. Its super unfortunate because this place does have awesome food but dealing with rude people will quickly make anyone think twice about ordering there. I did contact corporate office twice now with no response. I would love to have jets pizza again but if this issue never gets resolved i will never go back.
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