The masseuse is amazing!!! Two different treatments from her and both were the best ever. I totally agree that the building is outdated, but by far the receptionist(s) are THE. WORST!!!! I have never been made to feel as stupid as I was simply trying to understand the services. They made me pay and tip in advance!? The first time I arrived 15-20 minutes before my appointment began and the woman snipped, "you're early". Dugh!! I was being respectful to the technician. I won't go back again, which is terrible, because it was a powerful and restorative massage, but I will not spend another penny there!