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  • I brought my Pug Holly in to Banfield, she was not feeling well. After exhausting all of our resources and not being given enough information about how serious her illness was, on January 19th the staff told me that I could re-new my pet insurance for her and it would cover some of the expense. Holly passed away on 1/26/15 still no known cause but ran every test there was known to man. What they did not tell me was that even though your dog has passed away we are going to charge you for a full year of pet insurance, and you cannot give the insurance to a new pet. So in the end I lost my dog had to come up with about $1k out of pocket and I still owe about $365 on the pet plan. Which I have been being charged $50 a month since her death in January. I cannot even believe that this has happened. The staff should have said.... PLEASE NOTE: if your pet passes away you will still owe the balance of the insurance. They told me that the pet insurance was charged $944.65 by Banfield. This is just a way for them to run a bunch of tests knowing the pet is not going to make it so that they get paid and the insurance company gets paid. I would never bring another animal here. Dont waste your money on the insurance it is a joke.
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