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  • I recently adopted a rescue puppy, Charlie, and was recommended to All Creatures as a good general vet. I called and scheduled an appointment to get Charlie his last puppy booster, microchip registered, and supplies of heartgaurd and frontline stocked. The woman I spoke with to make the appointment was nice enough on the phone, told me the cost of each service and product, and scheduled me in..... So I thought. My fiancĂ©, Charlie and I arrived to All Creatures 10 minutes before our appointment time to check in, and could not be found in the system. First it was thought it was due to us being new clients, but no matter the search, we could not be found. They suggested that I had come on the wrong day (which I hadn't) but they couldn't find me scheduled on another day either. They didn't offer to try and squeeze us in, but did try and reschedule us for another day. I didn't choose to schedule a second appointment with All Creatures due to the lackluster first impression they made (who knows if that one would have been kept either). Unfortunately to top it off, I had scheduled an exterminator to come to our house and fumigate while we were at All Creatures making us unable to return home for two hours. On a 95 degree day, we all found our foiled attempt at a visit to be incredibly frustrating, unbearably hot, and in general lousy customer service.
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