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  • Just say no. Save yourself some time. I've used them before, but just because they were more affordable. I honestly can't stand walking in the front door of an empty office, to be ignored by the staff. If it were the first time, I might let it go. But it happened the last time as well, and by another unfriendly employee. And it wasn't like they didn't hear me, I had a crying puppy and two loud children. Also would like to note, that the person behind the counter was NOT on the phone, or even helping another customer. She was just working on her computer. The lack of customer service is HUGE when it comes to caring for your pets. I mean, if they can't even be nice to the patrons, how can they be nice to your animal? Their low fees cannot make up for horrible, slow, inept service. It's unacceptable on so many levels. I will not be going back. And you should think twice before you go there.
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