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About: http://data.yelp.com/Review/id/lfAU1PyCDV4nE8UGNTTq-g Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-12-18 00:00:00 (xsd:dateTime)
itemReviewed	Feast Buffet
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I will base these reviews on the last two times within a two-week period. I have eaten at the buffet about 30 times in all my years. I left for 5 years for San Diego and just moved back literally a couple of miles from the hotel. I was bragging to my friend how exceptional you were as it was her first time. Firstly I just want to share that I was a former F&B Director at highly regarded properties in San Diego and La Jolla, California and also a former F&B Director in Las Vegas. I also have held positions as Buffet GM in Las Vegas. So with that being said I wanted to share briefly a few thoughts. First visit.... I have a server who was definitely was past her prime. And I don't mean that in a derogatory fashion. It's just she doesn't understand guest retention and customer attentiveness. Simply it's not her forte any longer. I won't say her name but it started with the letter L as I don't want to cause any embarrassment. Simple requests like asking for additional clean silverware so we wouldn't have to use the same cutlery for all of our courses seem to be a big chore for her. So I'm sorry to say I took your clean silverware off tables that had yet to be sat. I realize it's not protocol but having a non attentive server forced my hand. Immediately when we were about to be seated by a very friendly host person and I believe her name is Mercedes. Kind, gentle, beautiful smile. The server brought drinks to us that we had not ordered so it was no problem. I understand she made an error and delivered them to us by mistake. I told her and she served them to the adjacent table. I went ahead and I just requested two waters with lemon and her response was, "I'll be right with you sir I'm putting these drinks on another table." Outstanding I told her. We waited for a couple seconds and she looked at me and I repeated my two glasses of water with lemon request. And the service went downhill from there. Did not offer coffee, dirty plates stacked, just a poor service experience. On a good note I've always been impressed with your food. I won't list all the items but I can tell there's attentiveness by the chefs. The only drawback is half the buffet line is missing their food identification menu badges. I asked one gentleman in the adjacent seafood section what the item was and he didn't know and shrugged his shoulders. But the good team member he was he asked the adjacent line attendant in Seafood and she came over and told me they were Vegetarian Sliders. Because I'm passionate and want your Buffet to be first rate I just wanted to share the positives and the concerns I had with the current F&B Director. I called the day after and left a message on a voicemail that was not identifying himself as the Director. But that was the extension PBX connected me to. I waited a few days and heard nothing back. I then called and left a message for the property GM at his assistants line and just stated if he wanted to discuss my experience to please call me back. But I've heard nothing and that's okay. So I figured I would just put some of this in writing to let them know how they're doing. Second visit today was superb only with a couple flaws. Mercedes as a host person again phenomenal and Rebecca as my server was the difference between night and day. God bless her. Brought another friend who had tickets to the complimentary Buffet and concert event in Rock's Lounge and we were looking forward to that. Again, the overall food was magnificent and thank you chefs for your efforts. Only two concerns. Again not having food labels to identify sauces and particular items I believe is inexcusable. And it's even exists on your salad station. The Buffet Manager needs to understand this is not okay. It just comes with being thorough and a perfectionist for presentation. Secondly Seafood station attendant was replacing the sushi on the back half of the Sushi Boat where people could not reach it. And he just watched them struggle with short tongs. I tried and struggled. The next lady gave up and I asked him to push the sushi to the front of the boat when replacing. He said nothing but moved it. I went back 15 minutes later and he still was doing the same thing and I took photos. He just didn't care that your Buffet guest were struggling with the process and I was frustrated even though I'm not in the business anymore. Other than that I will return. I will tell my friends how magnificent your food is and I sure hope I get Rebecca again because I will request her. And if I just may offer a personal opinion. If your Buffet GM reads this may I recommend a suggestion for his or her next pre-service meeting? No matter how beautiful your property is and how magnificent your food is people usually don't return if service is poor. Sophisticated people don't take a chance on poor service. That's what they will remember and that's what should be emphasized during your meeting...but that's me. Thank you for taking the time.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Doug

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