After seeing all the other poor reviews this place has, I stand somewhat flabbergasted about how people see this place that way. Honestly, I go here once a month at minimum with a group of people, at least 6-12 at a time. The service is top-notch, we are always greeted with a smile, the managers know us by name as well as group, and the food is always on par with the iHop restaurants in upstate NY. I have rarely ever had a complaint, and if I did, the staff did their best to make sure it was corrected as quickly as possible. For a national brand that iHop is, I am not expecting 5-star meals every time, but they do fairly well with what they have.