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  • I was beyond disappointed dealing with budget. My husband and I moved across state and they gave us an unsafe truck! If you have not driven a diesel truck or are not a trucker you probably do not have any idea what "DEF" fluid would be for. We found out the hard way. The truck will not run without this fluid and it was given to us with a quarter of a tank of it. About half way to our destination lights start flashing and the truck starts making a very concerning noise. I of course get on the phone to call the emergency roadside assistance that they offer. I am on the phone for 30 mins, YES 30 MINUTES!! And still no one even picked up the phone. This is an EMERGENCY line. What is the expectation when you call an emergency roadside phone number??? So I hang up and use google to expedite a fix to this situation. I found out what it was and we got the correct fluid into the truck. We were finally able to return this horrid truck and when we were in the office they gave us a hard time about how much gas we put in it and according to our paper work, we filled it to the same amount that we received the truck at. When we told them about the "DEF" fluid situation they referred us to the customer service phone number. We called customer service and they tell us that we were not given an unsafe vehicle. I asked them what they consider unsafe and they told me that engine issues, transmission issues, tire issue, and so on. Due to the importance of DEF fluid(which the engine will NOT run without) I consider this an engine issue. I work in customer service and have never been so disappointed, angered, and been blatantly dismissed by the customer service from budget. I would not recommend using budget as they do not provide safe moving trucks to their customers.
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