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  • Dirty rooms are one thing, but my most recent trip was beyond mike rowe dirty it was that bad. I get to the hotel with my printed out reservation for a deluxe room. Its not the cheapest, but it not the most expensive. Anyways an argument ensued about the room not being available[I held my cool until they tried to BS me]. I told them I booked a dexluxe room and you want to put me in the cheap room? They said that is all they have. So I said to the check in clerk "If that is all the rooms you have, then what about the hundred people behind me"? The clerk replied "they have different reservations". So without totally going ape s^&t I took the capri room and honestly I would prefer to sleep in a porto potty it was that dirty! I can forget the rude clerk trying to use the bait and switch; but the crap[literally] in the room is unexceptable. Maybe I can look past the water spots in the bathroom indicating they did not clean it at all; but that was the tip of the iceberg. The wall of the hotel room actually had a hole in it the size of a grapefruit. The room had an overall musky odor, and it appeared that no one had made the beds properly. Not to mention the thing that was the death nail for me or anyone else would be the 'stain' on the wall. Yes; I said stain. On the wall opposite the grapefruit sized hole was a smear that looked like someone took a used female hygine product and covered it with feces when they threw it up aganist the wall it was that disgusting. Of course I immediatly got on the hotel phone and spoke with the manager on duty. I told him of all the crap in the room I was staying in and all that he said in response wah "ah-huh.....ah-huh"; in a tone that he did not believe me. When I saw that it would not be likely I would get a different room I asked him to transfer us [me and my companion] to a sister hotel since its all part of the caesars entertainment group anyways. He [the manager] then has the nerve to tell me that if I go to the sister hotel(s) I would have the pay the difference. I said "I would have to pay the difference in a room even though you have no new room and this one is crap". To which he replied 'Yes'. Honestly; who would not be angry at a room with bloody feces on the wall? Long story short; I was on the verge of cancelling my resveration and calling my CC company when my companion decided to speak to the manager. Literally within 5 seconds he gave us a new room. To which she inquired "how can you have a new room for me and not him"? He replied "something just opened up"? More BS from a BS hotel. Rude management that always tries to BS you; crap covered walls; NO THANKS! DO NOT STAY IN THE IMPERAL PALACE HOTEL... EVER!
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