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| - If I could rate this place on selection and quality alone, I would give it 5 stars. Customer service... not so much. A bit of unbiased background- I've been coming to this place for over a year and have since probably have spent over $1000 on miscellaneous and everyone has been typically nice and helpful. Today was the first time I ever had to return anything and it was a horrible experience. A few weeks weeks ago I walked in to buy a replacement coil for a vape, (I also bought there), that was $15.99 who was sold to me by the same guy I talked to about returning it. When i initally went in i asked for the replacement part for my specific piece. Apparently there are two different types of replacement parts for it but both come in boxes that look exactly alike (both types cost the same price, $15.99). I was inadvertently sold the wrong one and when I went in to switch them out, the same guy who sold it to me gave me hell for no reason and did not want to exchange it for me. The coil had never been used, was in perfect condition. I was told that I had to buy a new one and that I specifically bought the wrong one on purpose as if to indicate that I were trying to get one over on them. When I questioned why, the sales associate went as far as accusing me of "making him out to be a liar" and a man with a middle eastern accent who appeared to be the manager came over to me and asked "why I talk so much" and without even hearing my side of the story, asked me to "come back on Monday when the owner is there". I tried to be civil and ask what the problem was considering they were both the exact same price, perfect condition, and was sold to me by, a seemingly, innocent mistake. He told me he "hears me" but that he couldn't help me. When the manager intervened again, the other guy deferred to him and the manager finally bothered to hear my story. When he found out how dumb this all was, he asked me if anything was wrong with the coil, both me and the sales associate said no, and then he proceeded to tell the associate "oh... yeah. Swap it for him". I walked out fuming.
Hopefully if you buy something from this place, hope to God you won't ever have to return it. Super bad experience over nothing that has me wondering if I ever want to come back. Quick note to the owner: your store/$6 pin is awesome but your guys made it such a bad experience for me that I probably will never go back.
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