I recently have just switched from my usual Starbucks & Dutch Bros to Black Rock Coffee and so far my fiancé and I are pretty impressed and pleased. We love how they make their coffee I like mine not too strong and they make theirs just right, Caramel Blondie Blended is our favorite we also get smoothies from there for my son and ourselves and we love all their flavors from Mango, Strawberry Banana, and Green apple. YUM!!!
Recently my fiancé had ordered me a strawberry banana from black rock and the sweet girl at the drive thru was sweet enough to give us credit for our purchase from before because they had forgotten to ask for our number for our loyalty though she didn't have to it was our fault to for not mentioning. Anyways when I got my smoothie it was looking watered down and almost like a slushee and not like a smoothie, so my fiancé had taken it back in and explained to them why we couldn't take it and with no questions he said someone got right on it and made us an entirely new smoothie and it was 110% better tasting and looking. I was not at all upset I just figured they might have been really busy and was making it in a rush, but both my fiancé and I were very pleased at how the staff handled it in such a pleasant manner. We will ALWAYS be a fan/supporter of Black Rock Coffee.