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| - This review is for the Holiday Happy Hour event that the Fairmont hosted for the Children's Hospital Foundation of Pittsburgh. I chose this event and encouraged 6 of my friends to attend because it supported a good cause and I thought the Fairmont would be a fun venue for it. And it would have been if it were done right, but...
I'm not sure who was actually in charge of this (Fairmont or Children's Hospital or a combination of the two), but there was a lot of confusion and false advertising going on here. Here's where they went wrong. The website said "Hors d'oeuvres, a specialty holiday cocktail, and festive music from DJ Malls will be provided. All proceeds benefit the Free Care Fund at Children's, a program that ensures every child in the region receives the expert care they need and deserve regardless of their families' insurance or ability to pay. Guests are asked to bring a new unwrapped toy or gift card (see Donation Guidelines). No cover charge."
I get it...it's a fundraiser. I brought a nice toy as instructed and would have been happy to make a donation voluntarily; however, there was nothing voluntary about it. In order to receive the Hors d'oeuvres and specialty holiday cocktail "provided", you had to immediately pony up $10. Two staffers explained to my group (on several separate occasions as we arrived at different times) that for the $10 donation, you got unlimited sangria and Hors d'oeuvres (a selection of three bites). Annoying because that wasn't advertised, but no problem as I intended to donate anyway. If you didn't have cash, you were instructed to go to the bar to pay...except that no one told the bar, so they acted all confused and turned away two of my group.
The floor servers were very friendly and came around with bites pretty often. The sangria, though, came around only about every half hour. After two rounds of sangria, the server who came with the third round said that they were mistaken and only the bites were unlimited. To get another sangria, we'd each have to pony up another $10. The sangria was mostly ice and cranberries/apples and wasn't all that great, so we declined and left. I feel like they'd have gotten a lot more money out of people if they'd just been clear and organized in the event advertisement and also at the event itself. As it was, we all felt extorted rather and generous and full of holiday cheer.
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