First referral was denied, tried to get another referral. Called to insurance and was told nothing to do with HPN. They approved the referral, just about processing time for the paperwork between referral and provider. Called back provider and was told another way that provider still waiting for approval from HPN. After months found out second referral was denied through web acc without any notice from the provider. They just kicked me left to right for nothing while just keep sending me notice for premium need to be paid. Just such a rip off and left member in pain for keep paying them without any treatment in return.