In the past I have enjoyed icehouse but those days are done. My co-workers and I went to enjoy lunch today but quickly lost appetite.
I was unsure and kept going between the margarita pizza and burger. The waitress ( with a trainee with her) said she would give us another minute to decide. Unknowingly I decide to try the burger instead of the previously ordered pizza. I ordered the burger with mayo, cheese, lettuce and grilled onions. The waitress proceeded to ask " so you don't want a burger on the menu?" (Attitude) and I said "no" and repeated what I wanted - not that hard! As I was in mid-sentence, not knowing there was an issue, the blonde waitress walked away and I was unable to complete my order and left the trainee standing there dumbfounded.
As we waited for our food ( who knows what I was even getting) the blonde waitress ( wish I would have gotten her name) proceeded to have the trainee tell us she would not be coming back to our table and the trainee would not be able to as well.
To sum it up...
We requested for the manager to come over and informed him of our issues with the service. He apologized, comped our meal and ensured he would address her as she abandoned us as customers.
The food was ok as I lost my appetite, the trainee ( wish I knew her name) was excellent ( we left her a hefty tip) but the main waitress needs a new job.
Would only go back for maybe a drink - only if the blonde waitress with glasses is not there! Sad :( Really liked the place!