Well I had something that I have never experienced before at a mechanic. KCM discounted my labor without me asking, or complaining. They felt bad that they were not able to complete the original job in the same day. I forgot to mention the fact that they allowed me to provide my own struts and they provided and billed me for just the labor. My 1997 Honda Accord with 240K miles has never felt or handled so smoothly. KCM is well worth the drive and effort!