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| - My boyfriend and I went to Fresco last weekend with high hopes. The food wasn't great, but that was the least of our troubles. The experience was terrible.
My boyfriend ordered the bayoubaisse and thought it was ok. I, on the other hand, ordered the gnocchi, which came out stone cold. Anyone who knows much about food/cooking will understand that being cold is an especially huge problem for potato-based foods (just imagine how mashed potatoes get rock hard when refrigerated). They were literally inedible.
At first, I thought it want going to be a big deal: our waiter would be return in a few minutes to ask how it was, I would explain the issue, and he would fix it. Not so. An hour went by before I saw my waiter again, at which point he didn't even question me as to why I had eaten only one bite of my entree. My first glimpse of him was when my uneaten food whisked away without asking (even though he was not yet clearing my boyfriends food). He then paused for a moment, my food already in his hands, and asked "can I wrap this up for you?"
At no point did anyone working in this restaurant stop to ask if I had left all my food uneaten for a reason.
After running off with my food, we never saw our waiter again. We finally got our check when one of the hostesses noticed us scrambling for the attention of a server, asked what she could do to help, and then brought us the check herself. It is worth noting that, despite being in her first week at Fresco, this new hostess was by far the most helpful and accommodating person we met all night. She was truly lovely.
In conclusion, I worked as a waitress for 4 years and am pretty understanding of mistakes, but this was just atrocious. There is no excuse for this kind of quality and service, particularly coming from a higher end restaurant.
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