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  • I purchased a very expensive unit from Brewers in November 2014 after getting quotes from several companies. In August 2015 I came home from work and the AC had shut off. I called Brewers and was told the after hours fee of 150.00 starts at 4:00 (you will be charged this even if you have parts/labor/ etc warranty). The after hours technician (his name was Tru) was at my house in less than 10 minutes! The repair involved removing the wall control module (thermostat) and plugging it back in. It overheated and when that happens it will shut off. Tru said this was a problem with this particular thermostat, which was also quite expensive... The next day I called Brewers and spoke to Rosie the manager. I explained my situation and asked that they waive the after hours fee. I work a job that you can get called out for so I know what it feels like to have to leave home and someone does have to pay that salary, but he clearly wasn't that far from my house because he responded in 10 minutes. Rosie spoke to the boss and they agreed and waived the fee!! I also expressed concern that this thermostat my break again and the Brewers was aware of this issue with this model. Again, Rosie agreed and set up an appointment to replace it with a brand new unit the next day. In a time when some companies have blatantly stopped providing good customer service or applied good common sense to a consumers concern-it was very refreshing to see that Brewers has not. The technician (Tru) was great and Rosie was very receptive to my concerns. I am very pleased with Brewers and would recommend them to any of my friends because of this experience alone. Word of mouth goes a long way with an expensive purchase like an AC unit.
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