I was impressed with the description of the PCA service. I called to ask about the pricing. The gentleman I spoke with said he would come to the house to see what would be needed and give us a price. There was no mention of a fee, of which I would not have approved, as I was unemployed at the time.
SIX months later, I was still unemployed and I received a bill for $125. I spoke to a woman there to let them know I was still without work and surprised by the unauthorized bill. She was less than understanding.
Two months later I finally found work and before I could pay them they turned me over for collection despite my situation, my open communication with them and the unauthorized charge.
I called to make the payment, which was deducted from my account, and two weeks later the collection agency is still sending me letters.
I suppose it will depend on whether or not we need to involve a lawyer and the Consumer Financial Protection Bureau to determine if we ever use them or not.
I certainly hope their work in the field is handled better than their accounting practices.
GET EVERYTHING IN WRITING!!!!!