I bought my car in 2014 and have been coming here for the car maintenance ever since. With my last 3-4 visits and definitely with my visit yesterday, I don't think I'll be coming back unless it's for a tire change because I have a warranty for that .
You would think that if a customer request shuttle service that the service would be readily available when the customer drops off their car. Well, that's not that case here. I usually wait there for my car to be ready (they seem to get done faster that way), but since I work so close I figured that it wouldn't be too much of a hassle to drop it off in the morning and have the shuttle service take me to work. The first time I requested it I had to wait on the shuttle service guy and when I requested it for today the "service adviser" told me it would be an hour wait for the shuttle service and because the whole point of me requesting this was so that I would get to work on time, I just made the 20 min walk to work instead of waiting for an hour.
Also, I HATE dropping my car off here because no matter what the service is they take about half the day to get back to you. Anytime I've dropped it off I've had to call them and coincidentally enough when I call they always say "We just finished up and I was about to call you".