I highly DONT recommend Jim Marsh KIA. Please go to another Kia if your interested in purchasing a car. My husband and I did our research prior to going here. New what car we wanted and we knew the payment. We already got approved with our loan through USAA. We only went to Jim Marsh bc it was recommended through USAA. We showed up, were greeted by the salesman Enrique. He showed us a couple cars, didn't seem like he knew what the heck he was talking about. We sat down to work on a deal.
We told him how much we expected for our trade in and said we had been approved through USAA for our loan. They pressed us from the moment we sat down to the moment we signed our deal on financing through them. (Their % wasn't even close to the deal we got through USAA) Enrique disappeared and then we did battle with the manager Mike. Well he was not a joy. There prices were way more expensive then the original dealership so I knew I was going to try to get them down as low as we could on our price. Finally agreed on our price. The manager Mike kept reminding me it was a "gift they gave us the car that low". Which rubbed me the wrong way bc it was a "gift" that they got OUR business.
Anyways once we left the dealership my husband realized there was a small dent in the hood on the passenger side. I called Enrique and he said when can you bring the car in? I said my husband can bring it in tomorrow. He said sounds great they'll fix it for him. My husband works two jobs, so he drove up there in between jobs. (mind you the dealership is 45 mins away) Enrique tells him oh sorry the body shop guy isn't here on Thursdays. I'll call you later today to set up an appt to see him. Well needless to say 3 days later never heard from him.
So I called and asked for a manager. Got joyful Mike, he was rude and said I needed to deal with Enrique. I explained I didn't want to deal with him bc he never called us back and I just wanted to get this taken care of. Mike tells me to call him back in the morning. (Which is horrible customer service bc we had already been playing phone tag. He should be calling me back in the am)
Called the next day and could get a hold of ANY managers. So I asked to speak with Jim Marsh (owner) left a voicemail for him. He called my husband back and said when can you come in. My husband said Mondays are my days off. He said bring it in at 10am on Monday.
My husband worked till 4am last night. We got up this morning and took the car in. No one saw anything for an appt for us or any notes. Again couldn't get a hold of Jim Marsh, Mike, Enrique or anyone. So we drove again up there with no one knowing anything about our car. Bobbette the service dept representative was very kind and said my auto body guy isn't in today but I'll call him and see if he could come in or if he'd come out to your house. The guy said he'd come in to fix my husbands car. And the took care of it. Car is fixed and finally we can move on.
So the only part of Jim Marsh that we recommend is there service dept. that's it. Please save yourself the headache and go to another dealership bc this place is a joke