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| - WARNING! Do not rent from Sundial Real Estate, especially Wendy Wentzloff. She was rude & disrespectful to me even before I was a resident, honestly that red flag should have been enough for me to turn around, but on 6/8/17 I submitted an application with my $20 application fee. Wendy texted me later that day to tell me that my credit report was showing I owed money to MEB, a former property management company I rented from. I knew this account had been paid in full & offered to email her a copy of a letter I received from MEB stating this, I sent it to her the next day 6/9/17 2:00pm. I did not hear back from her until 6/12/17 3:32pm after numerous attempts to contact her & finally calling the Sundial main office. She told me my application was approved & the current residents would be moving out on 6/30/17 & I could move in on 7/7/17.
As I'm preparing to move I decided to hire movers; so I called Wendy on 6/26/17, two weeks before my move in date, to see if I could make arrangements to sign my lease & pick up my keys at the end of the day on 7/6/17 so I would be prepared to meet the movers in the morning on move in day 7/7/17. At this point Wendy tells me because of the July 4th holiday my unit wont be ready until 7/10/17. I told Wendy that was unacceptable, I had already hired movers & paid a nonrefundable deposit to them. She said she would have to contact the building owner because he does his own turnovers in his units. She contacted me later that day to tell me the owner confirmed he would have it ready by the 7th. Again I asked if I could come pick up the keys the day before & she told me not to worry that the keys would be in a lockbox at the unit.
On 7/5/17 I called Wendy to let her know I would be stopping by her office that afternoon to sign my lease; she told me that was fine but I would still have to come back on 7/7/17 (move in day) to pick up my keys, I was under the impression they would be in a lockbox at the unit, but I ask her what time I can pick them up anyway. She tells me I can pick them up at 5:00pm!!!! I told her I had already hired movers, they would be at my current home to load up at 7:00am, there was no way I could wait until 5:00pm to pick up my keys when she told me I could move in ON 7/7/17. She says fine, I can pick them up at 8:00am. So I make arrangements with a friend to meet my movers at my current home so I can pick up my keys from Wendy at 8:00am.
Move in day arrives & I show up at Wendy's office at exactly 8:00am, I shouldn't be surprised when she's late. As she's going over my lease with me she asks if I have any pets. Yes, I have pets, I included them in my application (did she even read my application?). She tells me there is a pet deposit. I asked her if I could drop it off the next week because she had never mentioned it in any of our previous conversations regarding move in costs & of course I'm not carrying around an extra $300 at this exact moment, she said that's fine. We get through the lease, which I sign for nine months, & I ask for my keys. She tells me they're in a lockbox at the unit....
It's now been seven months & despite Wendy's bad attitude & the general poor condition of my apartment I decide to contact Wendy to find out what my renewal options are. I called her four times on 1/25/18 & no answer, I can't even leave a voicemail because her mailbox is full. I finally call the Sundial main office & ask if they can help me, the woman who answered the phone offered to get in touch with Wendy for me. An hour later Wendy calls me back & tells me she "took a long lunch" & I don't need to call the main office because she'll always get back to me. I asked her how she planned on getting back to me when her voicemail box is full, her only response is that she gets a lot of calls.
Now we address the concern of my renewal & she tells me my lease isn't over until July 2018, I told her I only signed a nine month lease which should be ending 3/31/18. She says she'll have to get back to me because she doesn't actually have a copy of my lease, that's at the main office. An hour & a half later she texts me to ask if I still have my dogs because I never paid my pet deposit. I tell her I still have my dogs & I left my pet deposit money order in the drop box, I had assumed she received it because I never heard from her after I signed my lease & we discussed it. Her response: "Hopefully you have a copy of the money order stub?" I offered to look for it when I got home from work that night.
Finally Wendy confirms my lease does in fact end on 3/31/18 & sends me a renewal letter. In the letter my rent has increased $80 per month! I politely let Wendy know I do not plan to renew at that rate & I will mail a copy of my 30 day notice to the address on the bottom of the renewal letter. Her response: "I will be waiting for your copy of your money order." I have contacted Sundial Real Estate's main office regarding her disrespectful attitude and am awaiting a response.
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