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| - As of late, I have a distaste for all Giant Eagles as I've incurred the same problems at multiple locations now.
STOP SELLING SPOILED/ROTTEN FOOD. Seriously. Not only are you selling sub-par merchandise to your customers, you're putting health at risk.
The remodels here look fantastic but I'm wondering at what cost. We moved out of state to NC before the remodels, and while we were down south I yearned for and often bragged about Giant Eagle's selection and abundance of fresh produce selection. BOY was that a shell shock when I got home and discovered my once beloved Giant Eagle now sucks.
We've actually been there before when they had visibly rotting produce (clementines are the ones I remember vividly) rotting on the shelf. I'm not talking over-ripe, I'm talking covered in white mold and seeping nasty syrupy juice all over the shelf. We one time made the mistake of sticking up on a bunch of produce, only to have it rot within 1-2 days. They refunded us and gave us a gift card, which was appreciated - BUT:
Packaged foods aren't safe either. Have also had molded over tortillas (well before the expiration date). When I called the 1-800 number I was told that Giant Eagle wasn't responsible, the manufacturer was. Unless it's a GE brand product it's not their fault, she told me. What!? You're the one storing and selling it. I didn't buy it from the mfg, I bought it from GE. I was offered a refund, but who wants to drive out of their way back to the grocery store for $2.49 when you've already went grocery shopping for the month and did so after a shift at work? Not I.
Bottom line, I've had a lot of incidences like these and it hasn't been isolated. I can only assume to fund the excessive remodels they've lowered their standards of quality. I won't shop at any GE if I can avoid it now.
Also, they now sell craft draft beer in growlers, but the employees selling it have 0 knowledge of what they're selling and haven't even been trained on how to do a proper pour. I gave one nice sales lady some knowledge on both for her future reference. She didn't know when pouring a glass you needed to tip it so that you didn't wind up with all foam. At least one knows now.
On a side note, this location DOES have a very nice bottled beer selection, and the addition of the "build your own 6 pack" is really nice too.
I would give GE just one store given my recent experiences, but I have also shopped here for literally all but one year of my life and know what they have, and could be, again.
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