Horrible service. They simply do not care at all. I ordered a recliner and was told it would take 2-3 weeks to deliver. After 4 I called the store to see what was happening. I was told the material I selected had some sort of issue at the mill and they no longer had any expected delivery date. Nobody contacted me about this. I then asked what were they going to do about this. I was told I could come back in and select a new material, wait another 2-3 weeks and hopefully this time it would be available. All they did was try to pass the buck, this person should have contacted you, its not our fault it was the mill, etc. There was no attempt at all on their end to make it right, they simply do not care. I demanded a refund and was given one. I would highly recommend going elsewhere, customers are not important to them. I went to La-z-boy (who is known for being on the high side price wise) and found a better quality chair at a better price (including the shipping).