After driving by several times and doing a quick search on Yelp, I decided to finally try this place. I had a craving for a good burger so the timing was right. Unfortunately, my whole experience was bad from the beginning. When we first walked in, one of the servers walked right in front of us so we said hello. He did not reply and completely ignored us. While we ate, I noticed that he was walking around with a blank stare looking at employees and serving tables like he was a loss prevention officer at Best buy instead of a waiter. Why in the world would someone with this personality be hired by a restaurant? I was expecting higher prices since this is a specialty burger place but the quality of the food does not hold up to their expensive menu. The parmesan truffle fries were OK but had just faint hint of truffle in them. The onion straws were not crunchy at all and were full of grease at the bottom of the plate. The NIck's Patty melt that I ordered was soggy and the caramelized onions on top were more like boiled onions, without a hint of brown. Come on, a patty melt is pretty hard to mess up. In general, the whole staff seems to lack any basic customer service skills. They were very inattentive, seemed bothered when interacting with us, and would disappear to go talk among themselves. I got the impression that the staff feels that I should be flattered to have the opportunity to eat at such a "hip and happening place." A smile goes an long way people! If you are going to charge high prices, the service and the food must be impeccable.