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  • Really, this is a prefect example of when a 4.5 rating is a perfect fit for a business. For the first time since turning 18, I had to have someone else do my taxes. This year brought on several things I was unfamiliar with, as far as how to file correctly. Pros- - These people are so friendly. Not your stereotypical cold, stuffy suits at all! Everyone from reception to the tax preparers were very genial and approachable. Spartak was the representative who assisted me and he was great! - If there are any questions or concerns at all, they have a whole team of professionals with varying strengths that all work together to get the right information. I had questions regarding gift taxes and when Spartak wanted to make sure his information was corrected, all he had to do was IM someone on his desktop and someone was at the desk in a jiffy! Great communication between everyone in their office! - They made a scan of all related forms/paperwork to my return and they keep it on file in the event that you should have any questions. They also neatly package your copies in a snazzy little folder for your own personal records. Cons- - I had to wait for about a full hour after my appointed time....and I got there 15 minutes early. Ugh. After waiting 45-50 minutes, Spartak did come out, apologize for the wait, and said he'd be ready in 2 minutes...but then it was another 15-20 minutes till I saw him again! lol - If you want to have your preparation fee taken out of your refund, it is a $40 fee. I opted to just pay outright for my fee that day. From the information I gathered, they charge anywhere from $29-$169 for their services. With all the things involved in my return I was in the $169 club, but I still feel it was well worth it. I'm guessing the $29 fee is for a simple 1040EZ form. I'm shocked anybody would feel the need to pay to have someone fill out that simple 1 page form for them. I think I could tape a pen to my chihuahua's paw and he could manage to complete a 1040 EZ...but I digress.. I referred a friend to them and he went in several days later. His return was a lot less "involved" than mine, so he only paid $119. So apparently there is some sort of pricing "scale".... Overall, this is a great service run by friendly and highly competent reps. I definitely give it a big ole' thumbs up! 4.5 stars!
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