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  • CONSUMER ALERT!!! Recently I made 3 furniture purchases at Pier One, the first at the West Charleston location. I inquired about any promotion being offered, and the associate said they were not offering a promotion at this time so I made the purchase at full price. I then went to another location and made a furniture purchase where I mentioned the promotional offer and was told yes, there was a 10% offer which I could use on the piece of furniture I was purchasing. I told the associate about my purchase at the West Charleston location and not getting the 10% discount on the item purchased at that location and they adjusted the discount as well as gave me the 10% on my new purchase. Two days later I went back to the West Charleston location and purchased another piece of furniture and told the associate I just purchased 3 items two days ago, and received 10% off. The associate said "We have no promotions running at this time, in fact I had another customer inquiring about an online 10% discount but it has ended." After making my purchase and leaving the store I happened to look online and found Pier One DID have a 10% promotion running. I then called and spoke to Jennifer the manager who stated the employee did her job by NOT telling you, we do not offer and encourage promotions. As a manager Jennifer was very curt and rude, to the point I called corporate customer relations and they actually said the same thing!!! "Any promotions offered online will never be discussed and Pier One will "LIE" about any promotions unless you produce it in some manner. Obviously this review is not going to make or break Pier One, and including myself I love the store and most likely will continue to shop there. My reason for the review is to let the consumer know to always look online and to physically bring the promotion in, in some format and don't believe what the sales associate is telling you...they are encouraged to LIE about special offers!!
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