Total rip off. They are pushy, rude and will triple charge you compared to the competition. Two men seem to be in charge of the place. Russian accent, extremely rude. I brought a pair of boots to fixed; the leather had detached from the side zipper and needed to be glued back and stitched. Both men told me the cost of the service would be $50.00, cash only. One of the employees (taller, younger man with a beard) kept pushing to fix the heels and to exchange the soles. I explained the cost of the repair was not worth it considering the price of new booths. Then, both men went on laughing at me saying "She must be in the shoe business, she knows more than we do". Total mockery. I just removed the booth for the counter and walked away. I walked 5 minutes towards the subway line and went to City Shoe Repair. A sweet asian man told me the shoes would take 24 hours to be ready and charged me $14.00.
Stay away from this place!