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| - I ordered my food online with my credit card at about 6:30 PM.
At 8PM, I called Bombay Indian Grill, and asked about the status of my food. I was told that the delivery guy should be picking up soon.
Around 9PM, I called again. This time I was told I had to call delivery.com. I tried calling, and no one picks up.
Around 9:30PM, I get a call from the delivery person. When I go to take my food, he says, "you're supposed to pay with cash." I explained that I already paid via yelp's link for online delivery with my credit card. He said, "it says you are paying with cash." I proceed to stand there for fifteen minutes, while he calls various people to finally get to the number to call to confirm my method of payment. He says, "do you have your credit card?" I respond, "no." He says, "you'll need it because they're going to want to confirm the payment." Mind you, I am in the law building. My stuff is on the other side of the law building. I am not wandering around looking for my credit card, while he calls people to confirm my payment. I just stood there. At one point, I said, just void this I don't want it. Then my hunger snapped me back to my senses.
After some time on the phone, he is told I paid with my credit card already. I told him I would not be using their services again, he said "okay." He walked out unaffected.
Around 10 PM, I called the number on delivery.com, and heard no apologies.
Thanks Bombay Grill, for providing me with the distinct pleasure of paying $23 to have cold mutter paneer and wilted garlic naan delivered to me more than 2.5 hours after I ordered it. The lack of silverware and napkins was a nice touch.
Thanks delivery.com, for demonstrating that incompetence and a lack of care is possible at all levels of an organization.
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