I've been a customer of this store for decades. Since emigrating here almost 40 years ago, I feel that I've known Mrs. Moon forever. She is a nice lady.
Here's where things are going slightly downhill for me ...
The store was always a bit jumbled, but I could live with that. They don't carry as wide a range of the Japanese hair care products which I adore, and which they carried for years and years. Also, their staff, as nice and polite as they are, don't seem too knowledgeable - I think they keep an eye on things more than knowing the product lines (my personal opinion).
I wish this store would start increasing their Japanese hair care products, especially deep conditioners ...