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  • WARNING, READ THIS WHOLE POST....If I could give minus zero stars I would. So here is the story....Went into to buy a hand held phone for my elderly Mom, who kinda watered her old phone while gardening-ya know that happens...Went in Radio Shack on Charleston to just re-place it with a new one, but they only had the two hand helds this time, so ok.- i buy it .Take it home, let it charge, does not work properly-take it back. When I enter the store as the ONLY other person other than the clerk I stand at the counter for 3 mins...the has his back to me the entire time , never turns around, never says hello, can i help you, nada. Finally he comes around and asks "what's up". I tell him about the new phone not working, he says would you like another one, I say yes, yes please....so far so good...right...but wait here it comes. I say- "Just so you know it appeared when i got it home that the box was opened before", he says "Yes, they all are"- puzzled I say, "they all are?" ..."do you open them when checking them in" (thinking of inventory or some shit) - ok so here it comes, sitdown yelpers...................."no, once an item is returned it goes back on the shelf again" ............................... so in my shock, just as I am sure you are now.....on so many levels I say, "Are you kidding me right now, let me get this straight...if this second phone phone in my hands for some reason does not work, I can return and get the first jacked up one i bought/returned, or better yet, 100% fact, the next person that buys the phone i just returned is coming back TOO!" "Yes, Maam- I just do what they tell me to do and if you have an issue you need to contact our corporate headquarters." "Really?". "Yeah really Lady". There is more to the story which is all so boring but that is it in a nut shell. This is so wrong on so many levels and beyond shocking....JUST DONT BUY ANYTHING FROM RADIO SHACK- CUSTOMER SERVICE, CUSTOMER EXPIERENCE and PRODUCT QUALITY IS NOT IMPORTANT TO THEM AT ALL......and that Dude at the counter did us all a favor by telling me so I could tell you.
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