I placed an order late last night (1:45a) PRIOR to closing and the tracker said the order was accepted by Allison (the manager, according to the website). I was given an approximate delivery time, charged for my order and patiently awaited for a pizza that never arrived. The tracker even kept updating saying the delivery time would be less and less. Around 3:15AM, I gave up. I called this morning and was told that there were too many orders at that point and my order was canceled. 1) The tracker said my order was accepted and 2) If it was not accepted, some sort of notification could have been made so that I could have went some other place.
I understand the stress of being backed up with orders but instead of making me wait with false hopes, there should have been some sort of cancellation notification. Definitely will not be bringing my business here anymore.