I give them 5 starts for follow up! I've been here a few times, lunch, dinner, drinks. .. Can't say the experience is consistent. Sometimes is great, others just OK, and sporadically amazing. But, I have to say the manager is fantastic. After waiting to be seated for our reservation for a while my family and I ended up leaving. It was raining and we were cutting it short on time for the Paul McCartney concert. No big deal, it happens. But I was surprised to get a call the next day from the manager!! Talk about going the extra mile. .. She apologized, I said no worries, I thought that was it. But she said to come for drinks on her, that they would have my name saved for whenever I came back.