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| - While by all appearances The Grand Court outwardly seems to be a great place, with its outside foutain, attractive dining area, reception sitting area, Piano for events, hallways like a hotel, decent apartments and even a pool area, don't be fooled. I do not recommend this place to anyone. The people who operate this facility are basically negligent. I placed my mother there in September 2016, and although she had some Dementia as her ONLY illness, she was placed in as an assisted living resident not in Memory Care. Both their "Wellness Center" and the Reception desk are masters at being evasive when you are trying to reach them. The reception desk is manned by people who also stand in as billing director, coordinator, which ever hat is needed. They were never available to answer my questions about my mother when I called. (My mother did not have a telephone of her own) and I got sent to voicemail every single time and they never called me back. The same goes for the Wellness Center, no one there to actualy speak to if you telephoned them, and if you went to their office door it was often closed or vacant or locked. If I left a message I was never called back. If I wanted to reach either of them you had to actually go in the facility to get any answers and chase them down. (I was living out of town for some of the time she was there) Not knowing much about these places and being there through AZ Long Term Care, I got suckered into putting my mom onto CAREMORE Insurance while she was there since their doctors come to the facility to treat the patients for everything. They made it sound like there would be a medical fair there every month to make sure all residents medical needs got taken care of. But the actual doctor made the rounds about every couple of months if that and certainly did not know the patients, and a NP handled the entire facility each week but only on ONE DAY a week. The rest was left to the Wellness Center who had a manned staff of 1 Nurse and 1 CNA. There was no time for individual care or patient awareness. They had 175 residents at least to keep check on. I felt they loaded my mother up with alot of unnecessary medications she didn't need. The care givers and housekeeping attendants seemed nice enough but were no where to be found when you went there. Because of this lack of care, over the NEW Years Holiday weekend my mother walked out of the facility and ended up across a busy street in a CVS parking lot asking to see a doctor. The people at the CVS Pharmacy called the paramedics since she was obviously confused and took her to the hospital. It was three days later (and I was not in Phoenix at the time) when the hospital phoned me to ask me where to release her. I had heard nothing from Grand Court staff, I assume all management and nursing staff had taken the long 4 day holiday weekend off and the residents were left to the CNA's and health aides during that 4-day weekend and they were not aware that she was not in her bed or in the facility at all for 3 days!! The efficiency of this place at the time was at the level of the 3 Stooges. I immediately too ker out of Grand Court and placed her somewhere else. The new facility was appauled at the physical condition my mother arrived in. It was apparent that Grand Court had not taken the slighest bit of care of her and her physical condition had worsened and she needed rehabilitaion services.
I knew nothing of this and I tried to keep in contact with them often. They are a very evasive facility to deal with. I don't know if anything has changed after my mom left, I think they got a new administrator, but I wasn't going to stick around any longer at this joke of a place. My mothers condition deteriorated after that and she died 6 months later. This place is NOT RECOMMENDED.
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