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| - I've been to Magic Noodle on 4 separate occasions, each of them were not amazing but the most recent visit was downright abysmal so I felt compelled to Yelp my experience.
If you're looking for the short version, basically, the service was so awful to the point where I left them no tip whatsoever. If you want to know all the details, continue reading.
It started with the waitress who seated us. She looked so miserable and bitchy; not a hint of a smile. That doesn't usually bother me as I'm sure everyone has had a bad day but it definitely doesn't help when you're dumb as nails.
We proceed to order. I wanted to get their pork chop noodle soup but I wanted their "sliced" noodle instead of the "hand pulled" version; their pork chop option only appeared under the "hand pulled" section. I requested if I could get it with sliced noodle instead and she immediately shot that down with "No.". I gave her this look of disbelief so she proceeded to say "We don't substitute. It's too much work for the kitchen." Too much work to use the other batch of noodles?!
The next annoyance was when she started to take my wife's order and then all of sudden she stopped listening to her during mid order as something or someone apparently said something that caught her attention. She turns around and stares at something for about 10 seconds and then decides to come back to finish taking the order. No apology or anything.
We were sitting in the booth in the front corner of the restaurant and adjacent to us were 2 small tables used for a table of 4 and at the time occupied. When that table of 4 left, they had to seat 2 parties of 2 so they decided it'll be cool to separate the tables and leaving less than a foot between all 3 tables. It shouldn't have taken a genius to figure out that my wife was (8 month) pregnant and it would have been impossible for her to leave the table now, aside from having the adjacent table lift and move their table aside with all their food on it, which we ended up having to do.
For our beverages we asked for 3 glasses of water and one tea. The waitress apparently has such a lack of common sense that she thought it'll be ok to bring the glasses to us by carrying them in one hand with 3 of her (dirty) fingers on the inside part of the glass clamping them together. At this point, I was certain the waitress had the IQ of a peanut so I asked another waitress to get us 3 other glasses and explained don't bring them holding them like the previous waitress, as I demonstrated. They had no more glasses though (facepalm). Oh yeah, the tea never came.
The final thing I'll say about the service was when we paid, I noticed they over charged us one of their steam buns ($0.99). We ordered 4 but returned 3 of them because they were raw (yes, what a night). They had the tenacity to argue saying we ordered 4 - which we did - and we returned 2, to the point that the waitress called over the other 2 waitresses and all 3 of them had to discuss this. It got to the point when I just said, "I don't care. Its 99 cents. Get on with it and let me pay!" I paid and left them not a cent as a tip.
Now for the food. Like I said earlier, I've been here several times so I've tried several of their items.
Their hand pulled beef brisket had good noodles and the broth was flavourful, however, I don't remember counting 2 good pieces of beef I actually ate. All the pieces were huge chunks of fat or tendon.
Their hand pulled lamb noodle had a clear broth, and like the beef brisket, had good noodles. Unfortunately, also like the beef brisket, the choice of meat they chose to serve is ridiculous. Lots of bone, little meat, and lots of inedible pieces. The broth was also very oily.
Their steam buns were very good the first time I ordered them. Flavourful and moist, but the more recent time, as already mentioned, raw. So obviously they have a consistency issue with this item.
Green onion pancake should just be called.. Pancake. Very little to no green onion, basically.
The meat used for the lamb kebab is such low quality that it has a very gamy flavour. It was like eating mutton.
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