I was in Scottsdale for a week-long business trip. The funny part was that I forgot cash at home. So 500+ miles away from home into the desert, I pulled out my ATM card at a non-US bank machine. I pressed the buttons, then waited impatiently for cash to come out.. Only to get the "transaction declined" message on screen.
I thought it was a mistake. So I entered my PIN and tried withdrawing four more times. Decline decline decline decline.
So then I pulled out my phone, logged into my account, and saw that I had a healthy balance. I thought about withdrawing cash via credit cards, but didn't want the added charges to do it.
The U.S. Bank customer service line told me they shut my card down due to fraudulent charges. They asked me about specific charges -- And these bank folks were right. 10 charges on the card that weren't mine.
The phone rep recommended that I visit a local bank branch -- So that's what I did, and that's how I wound up here in this Scottsdale location.
All employees here were so friendly and nice. They quickly looked at my account, took my tainted ATM card, and gave me a new temporary one.
I was in and out in 5 minutes with all the courtesy and efficiency you could want. If I was younger and not happily married with kids, I would've asked my teller on a date. It was that good!