They do a good job here. Hubby & I each have our favorites and we ain't budging. Huge menu of burgers & other sandwiches. Options for other sides than fries & they are happy to remove topping on your sandwich you may not care for. You can't go wrong for a standard chain meal here. Coupled with paying with Ziosk you can get in & out of here efficiently.
The hidden secret to chain restaurants like this (so Chili's would be in this category) is if it's just the two of you, request or seat yourself in the bar area. People often don't think of that option so waitstaff may not get the tips. Because of this we always get excellent service.
Finally, they have a generous rewards program offering a full meal after so many visits instead of just an appetizer or dessert that we'd never take advantage of. Besides rewards we get emails offering worthwhile discounts. Keeps us coming back.