Run while you still can! I would not even give this complex one star if it was possible. Have had nothing but issues since moving into this complex and am looking forward to finally being free. For the price of rent here it is absurd the crap that the office looks the other way at. The pool is constantly closed, the grills are broken, the online payment portal is down, they change the hours of the gym, allow a personal trainer to run his business out of the gym and clubhouse which means you can never use it, allow people to trash the pool and host absurd parties there. The walls and floors are thin at best which means I am woken up every night by my upstairs neighbor making noise and slamming their feet into the floor. I do have to say that the maintenance staff is wonderful and always fixes things the day after your request.
I am beyond livid at the situation where a resident who is a personal trainer has decided to use the complex gym to run his business. At first the office had said they would take care of it and eventually the answer changed to there's nothing we can do. He has parades of people in the gym all day, moves the equipment, re-arranges the clubhouse, and makes it virtually impossible for anyone else to use the gym. This is unacceptable especially considering how much every resident is paying a month for these amenities.
My latest frustrations have been around trying to renew my lease short term. First the leasing company revoked my contract after I accepted the renewal offer at one price. They told me that was unavailable and raised the rent. When I finally accepted the new offer since it was clear they would not honor their price which I had previously accepted, they "forgot" to do the paperwork until days before my current lease expired. Now I have purchased a home and trying to take advantage of the sublet clause in the lease. The only issue is I'm now told that it is up to their discretion based on the clause saying they have to agree to the person and they have changed their policies to not allow it. It really would be nice had they told me this previously instead of now putting me in a very hard spot. This has been an awful experience and I would not recommend this place to my worst enemy.
If you want to pay very high rent to constantly be screwed over and disappointed then this is the place for you!!