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| - Before I became a more discriminating Groupon consumer, I purchased a Groupon for a "Relaxing Ultrasonic Facial and Microdermabrasion" which claimed to be regularly priced at $129 (Groupon price $39). I love microderm and I love facials, so I bought it without really looking into the establishment at all.
When I finally called to schedule, I was told that they were in the middle of moving locations and to call back in 2 weeks. That was a little off-putting. I called back and scheduled an appointment, and I could tell at this point that I wasn't dealing with a true "spa."
Finding the place was a bit challenging, not only because the new location is a bit off the main street and the address isn't clearly marked, but because the sign on the salon has a different name. I don't know if that's what it was called before they moved into the space or if they're changing their names or what, but it was confusing.
When I walked in, I realized it was more of what I refer to as a "churn and burn" nail salon (or as another reviewer called it, "swap-meet style"). This is a place where I would go for a quickie mani/pedi, but not for a facial, and especially not microdermabrasion.
There was no front desk person. All the employees were busy doing pedicures, and because I wasn't even sure I was in the right place, I was very frustrated by the lack of acknowledgement/attention/assistance upon arrival. Eventually somebody came up to me, and I showed him my Groupon, and he verified that I was in the right place. He told me to have a seat at one of the nail stations and that someone would be with me.
A full 25 minutes after my scheduled appointment time, I was taken back to the facial room by the woman whom I believe is the owner. The facial room is nothing special, even though she made it a point to tell me that she had just spent $3000 on the new bed, which is now much bigger than the bed she's used to, and it's hard for her to maneuver around it. The room is right next to the main room, and there is no music or anything, so I could hear people talking, phones ringing, etc.; not very relaxing. The facial itself was okay. The microdermabrasion machine that she used was a little different than what I'm used to; it had suction, and it was a little painful. The ultrasonic machine that she used was HOT, like uncomfortably hot. And she left me in the room at least twice for 10-15 minutes, and I think she was tending to walk-in nail clients during that time.
All in all, I was disappointed because when I think of a $130 facial, I expect a day spa atmosphere: fluffy robes, relaxing music, lots of pampering. This was not like that. My skin felt great after, so I'm not saying the facial itself was bad. The experience was not what I was expecting. I would go to this place, as I said, for a quick mani/pedi if it were cheap, but if you think you're going to a spa, this isn't it.
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