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| - I went back to iPic after I was contacted about my last review (I apologize for taking so long to write this). Even though I had no issue with the theater (it was the service at Salt that really rubbed us the wrong way), iPic offered an apology, two movie tickets and a $100 credit to use food and drink. We went back and didn't eat at the lounge but, instead, went straight to the theater and ordered dinner, drinks and dessert to enjoy throughout the movie. It more than made up for our bad experience. We had a great dinner with exceptional service and loved the reclining seats with popcorn and a blanket. I will definitely be coming back to treat my sister when she visits from New York in a few weeks.
Thanks for making up for everything and we will be back!
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Finally went to the IPic Theater last weekend! We bought our tickets and had 40 minutes before the movie started so we sat down at the bar in the Salt Lounge to grab dinner. We ordered from the prefixe menu, which looked like a great deal: appetizer, entree and dessert for $22. After 30 minutes, we asked if we could have the food delivered to the theater since the movie was about to start. Well, at that point, one entree arrived (yes, before the appetizers). My boyfriend started eating it at the bar since that is where the waiter placed it. He thought it tasted great (BBQ Chicken Flatbread). My sliders came out shortly after. Before I had a chance to dig in, we were told not to sign the credit card receipt as the food was on the house since we waited 30 minutes for it. This was great and VERY much appreciated. We only paid for our two drinks. Then I started eating...the sliders were cold. The mozzarella sticks were cold and not even melted. We were famished so we ate it anyway, hurrying so we could catch the movie.
Finally we realized we would have to move whatever food was left to the theater, and we asked for assistance in doing so. After 7 minutes, a waiter finally came over but didn't have a big enough tray so he left to get one. 4 minutes later, he arrived with the tray and an apology. I put the silverware on the tray which must have been taken off at some point because when we finally sat down in our seats at the theater, we had to eat our cheesecake slices with our fingers- no utensils. Yes, we could have gotten up, left and missed more of the movie while annoying the other moviegoers, but after the whole experience we decided to just stay put.
Again, credit to the manager who removed the food from the bill but it still caused us to miss the beginning of the movie, eat cold food and leave wondering what the big deal was about IPic and Salt.
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