I used Mr Handyman this past fall and was extremely happy with their service. Not sure what happened over the winter. Because this week I had the complete opposite experience. Scheduled an appointment for Tuesday, to have gutters and dryer vent cleaned around 12:30pm. I got a call at 2pm, saying the handyman was on his way. At 4:30, still no sign of anyone. I called and was told the person had gotten stuck on his last job and no one was coming. Why would you bother to call and tell me someone was on their way, when they clearly were not. I sent them an email yesterday expressing my disappointment and got no reply at all. Very poor service Mr Handyman. There are too many other companies doing what you do to treat customers this way.